StreamBuddy Refund & Cancellation Policy

Last updated: 2026-06-26

This Refund & Cancellation Policy explains how subscriptions, cancellations, refunds, and billing disputes work for StreamBuddy, a service operated by Danidoes LLC ("we", "us", "our"). It supplements our Terms of Service and our Privacy Policy; where this policy and the Terms of Service address the same subject, read them together. If you have any questions, contact us at support@danidoes.dev.

1. Our plans and how billing works

StreamBuddy offers a free tier and paid subscription plans. You can join and use other creators' sessions for free. Creating and hosting your own AI characters requires a paid plan.

Paid plans are billed on a recurring basis (for example, monthly) and are processed securely by our payment processor, Stripe. The price of each plan is shown to you before you subscribe.

Paid plans include a monthly usage allowance (for example, the Standard plan includes $10 of AI token usage each month). Usage beyond your included allowance is billed based on actual usage — AI responses are priced per million tokens, and text-to-speech is priced per character. You are only charged for usage above your included monthly allowance.

Any usage or cost figures shown in the app are estimates for convenience. Final charges are based on our authoritative billing records and third-party provider usage records, as described in our Terms of Service.

2. Cancellation

You may cancel your subscription at any time. There are two simple ways to cancel:

• Open the billing portal from the Subscriptions page in your account and cancel from there; or
• Email us at support@danidoes.dev and we will help you cancel.

When you cancel:

• Your subscription is set to end at the close of your current billing period.
• You keep access to your paid features through the end of the period you have already paid for.
• You are not charged again after the current period ends.
• You can resume a subscription that is scheduled to cancel from the billing portal before the period ends.

When a paid subscription ends, your account reverts to the free tier. Free accounts cannot host their own bots, but you can still join and use other creators' sessions.

3. Refunds

Subscription fees are non-refundable to the extent permitted by law. Because plans include a monthly usage allowance and may incur usage-based charges, we generally do not provide refunds or credits for:

• partial billing periods after a cancellation;
• a change of mind during a billing period; or
• usage you have already incurred.

This does not limit any rights you have under applicable law that cannot be waived.

Billing errors

If you believe you were charged in error — for example, a duplicate charge, an incorrect amount, or a charge you did not authorize — contact us at support@danidoes.dev within 30 days of the charge. We will review your account and, where a billing error has occurred, correct it, including by issuing a refund or credit as appropriate.

Discretionary refunds

We may, at our discretion, offer a refund or account credit in individual cases (for example, a prolonged service outage that prevented you from using a paid feature). Any such resolution is made case by case and does not change this policy for future charges.

4. Invoice and billing disputes

To dispute an invoice or charge, contact support@danidoes.dev with reasonable detail within 30 days of the invoice or charge date. If you do not dispute a charge within that period, it will be deemed accepted to the extent permitted by law.

We aim to resolve billing disputes quickly and fairly. Please reach out to us first so we can investigate and correct any genuine error — most issues are resolved faster this way than through a payment-card chargeback. Initiating a chargeback before contacting us may result in suspension of your account while the dispute is reviewed.

5. Pricing changes

We may change our fees or pricing structure. Pricing changes apply going forward (to future billing periods) and will not retroactively change a period you have already paid for, except where needed to correct a billing error or to pass through third-party provider charges already incurred.

6. Contact us

For anything related to cancellations, refunds, or billing disputes, contact:

Danidoes LLC 522 W Riverside Ave Ste N Spokane, WA 99201-0581 United States support@danidoes.dev